Case Study

Web Site Contact Forms and Content Management Systems

A recent meeting with leisure services client brought up an issue that is, in fact, pretty common. Many web sites have a contact us form (web site contact form) and usually the data put into that form is stored in a Content Management System or CMS 

(Important: if your web site or app uses Hotjar or a similar service to capture data we would advise you read their processing agreement carefully before considering your privacy policy. We can help you with this).  

Our client was not alone in failing to realise that there was a data store and did not know what to do with it.

The obvious solution was to delete it, but this would of course mean that it could not be used to reach out to the individuals who had contacted our client and maybe convert them into customers. 

Luckily as part of our Fixed Price GDPR Audit   we spotted the issue and were able to help.

By looking at the data, how it was obtained and the grounds on which it could be used we were able to help and with the assistance of our friends at  Global River  web design we were able to;

  • make the existing data GDPR compliant,
  • amend the form to ensure all new information was compliant
  • formulate and prepare an E newsletter to go out to the contacts

As a result of our work the client saw a massive increase in mid week bookings for this year and left them needing to expand their service for 2019. 


Watch our videos

For more information about how we can help you with your claim, call us on 01606 87 22 00, or email us at

The Personal Injury Team

Our team are dedicated to achiving the best possible outcome for our clients. Read more here

Dominic Moss

Senior Partner

Dominic Moss Personal Injury Solicitor 87 22 00

Sarah Allison

Partner 87 22 00

Thomas Owen


Tom Owen Personal Injury Lawyer 87 22 00

Julie Capper

Office Administrator 87 22 00

What our clients say about us

Rate Stonehewermoss Solicitors

Stonehewer Moss Solicitors, Citadel House, Solvay Road, Northwich, Cheshire, CW8 4DP

Solicitors in Northwich covering Chester, Crewe, Knutsford, Macclesfield, Middlewich, Northwich, Runcorn, Sandbach, Warrington, Winsford, and across Cheshire.

Stonehewer Moss Solicitors is a trading style of the Stonehewer Moss Limited, Registered in England No. 542 6583 and PIPLaw
which is a firm of solicitors authorised and regulated by the the Solicitors Regulation Authority No. 471159

Contact Us

Contact Us

To get in touch simply fill out the short form below and we will reply very shortly, and definitely within 24 hours. The online enquiry form is completely safe and secure, and your details will not be available to anyone other than Stonehewer Moss Solicitors.

Contact Form

Get in touch today!

Complete the form below and we'll get back to you as soon as possible to help you with your enquiry. Your personal details are never shared or sold.

Alternatively, call us on 01606 87 22 00, or email us at

This website uses Cookies to improve your browsing experience and to help with our marketing. You can read more about removing Cookies here.

I'm fine with this