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The Personal Injury Claims Process Explained

Our personal injury solicitors are often contacted by people who have been involved in an accident that wasn’t their fault wanting to know more about the claims process.

More often than not, they have already spoken on the phone to a “claims executive” at a claims firm or insurance company, only to come away feeling confused about whether they have a claim or, if they do, what’s involved in the claims process.

Enter Stonehewer Moss, personal injury solicitors

At Stonehewer Moss, as a local firm of personal injury solicitors, we make it our priority to ensure that we see all of our clients from the outset to advise on whether they have a claim, and to explain our claims process in a plain-English manner.

Also, if you instruct our senior solicitor Dominic Moss; as a qualified personal injury solicitor and Fellow of the Association of Personal Injury Lawyers (APIL) with over 20 years’ experience, you will have peace of mind that your claim is being looked after by a personal injury claims expert.

Whilst all personal injury claims are different in their nature, the majority of our cases follow a similar process. So, how does the claims process work?

Claim or no claim?

We begin all claims by arranging a free, no obligation meeting with you; whether that is here at our offices in Northwich, at your home, or at a local hospital if required. This will give you the opportunity to explain to us the circumstances of your accident which will enable us to give you our expert opinion on where you legally stand. If for example, we don’t think you have a claim, we will let you know at this point. Remember, we do not charge for this meeting and you are under no obligation.

No Win, No Fee personal injury solicitors

If your personal injury claim is something that we think we can help you with, we would usually proceed on a “No Win, No Fee” basis. Upon your instruction to proceed, we will take down all the information we will need to process the claim and straight away inform the party responsible for your injury that you want to make a claim against them.

Fighting your corner

The claim will normally be passed on to the insurance company of the person or company responsible for your injury. They have a fixed period in which to respond to your claim. This is usually between 4 and 12 weeks but the response can be a lot quicker if it is obvious to the insurance company that they will have to pay you compensation.

If however liability is denied, that is the insurance company refuses to pay compensation for your claim, we will meet with you to discuss next steps; similarly, if we don’t think the insurance company has offered you enough compensation, we will fight your corner to get you the best settlement possible.

If, as is most usually the case, they admit liability, that is the insurance company offers to pay you compensation for your claim, then we will work with you and the medical experts to put a financial value on your injury and losses. This is where we excel; we are experts in this area and have an excellent track record in making sure that no loss is missed and that we achieve the maximum amount of compensation for you.

We deal with the vast majority of claims in this way and the great news is that in most circumstances there is no need to go to court.

Can we help you with your person injury claim?

Our aim is to make the claim process as stress free as possible for you. Therefore, if you have been involved in an accident that wasn’t your fault that resulted in a personal injury and you would like us to help you make a claim, please call our senior partner, Dominic Moss today on 01606 872220. 

Don’t forget, it won’t cost you anything to see if you have a claim or not! 

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For more information about how we can help you with your claim, call us on 01606 87 22 00, or email us at

The Personal Injury Team

Our team are dedicated to achiving the best possible outcome for our clients. Read more here

Dominic Moss

Senior Partner

Dominic Moss Personal Injury Solicitor 87 22 00

Sarah Allison

Partner 87 22 00

Thomas Owen


Tom Owen Personal Injury Lawyer 87 22 00

Julie Capper

Office Administrator 87 22 00

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Stonehewer Moss Solicitors, Citadel House, Solvay Road, Northwich, Cheshire, CW8 4DP

Solicitors in Northwich covering Chester, Crewe, Knutsford, Macclesfield, Middlewich, Northwich, Runcorn, Sandbach, Warrington, Winsford, and across Cheshire.

Stonehewer Moss Solicitors is a trading style of the Stonehewer Moss Limited, Registered in England No. 542 6583 and PIPLaw
which is a firm of solicitors authorised and regulated by the the Solicitors Regulation Authority No. 471159

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