If the media reports are anything to go by, it sounds like the coronavirus pandemic isn’t going away any time soon. It is therefore likely that social distancing measures will remain in place in some form or another for the foreseeable future.
We, therefore, wanted to give some assurances to both our existing and indeed future clients that we are working hard, doing what we do best and continuing to help you.
The good news is that we are still able to continue to make new and progress existing personal injury claims whilst ensuring that we follow the latest government advice to ensure that we keep both you and our team members safe and well.
As a modern and innovative firm, we are able to do so by embracing the latest technology available to us. All personal injury claims can be set up and dealt with remotely. For those of you who like to have face-to-face meetings, we can arrange this using Microsoft Teams or Zoom. We also widely use WhatsApp to communicate with our clients. For those of you who are just happy to chat, we are always still at the end of the phone as and when you need us. Personal and professional even at a time of crisis!
The other good news is that the legal world has also taken steps to ensure the wheels of justice continue to turn smoothly. The Association of British Insurers and the Association of Personal Injury Lawyers (APIL) – Stonehewer Moss is accredited by APIL and I am proud to be a fellow – have put in place a COVID-19 Personal Injury Protocol for that very purpose. This protocol has been put in place to give more flexibility to ensure all parties can get things done. APIL and the Federation of Insurance Lawyers (FOIL) have also produced a joint best practice manual with the same purpose in mind. This is positive news for all claimants at this time.
The fact of the matter is, no one would want to be in a position where they have little or no choice but to make a personal injury claim at any time, let alone during a worldwide pandemic crisis. However, sometimes, things are outside of our control. Therefore, if you have suffered an injury that wasn’t your fault, whether that be at work, in a public place or on the roads, it is important that you feel confident that if you were to make a claim that it wouldn’t be unnecessarily delayed due to what is happening at present.
You can still make personal injury claims and we are still very much here to help and support you in doing so. What’s more, if you’re not happy with the legal service you are getting through your insurance company or advisor, feel free to get in touch with us to discuss how we may be able to help you in complete confidence and without jeopardising your claim.